NVDS CE PROGRAM – “Unlocking the Secrets of Leadership, Hiring & First Impressions” with Robyn Reis
Location: Falls Church Marriott Fairview Park
Address: 3111 Fairview Park Dr., Falls Church, VA
Contact: Erin Matlock
Email: ematlock@nvds.org
Phone: (703) 642-5297
In-Person Continuing Education Lecture
Full Day - 6 CE
Registration is closed.
Synopsis:
Join Robyn Reis from All-Star Dental Academy for an interactive and insightful exploration of the core principles and strategies for effective leadership, successful recruitment, and creating memorable first impressions for patients. You’ll learn practical insights into what being a leader really means, and the art of recruitment, with an emphasis on the 5 ways for attracting and retaining talented team members in a tough labor market. You’ll also discover the steps behind making every call a GREAT Call(TM), and the answer to the #1 unspoken question every caller doesn’t ask. Through real-world examples and actionable takeaways, you’ll leave this presentation with the knowledge and tools needed to take your practice to the next level!
Course Objectives:
- What consists of a leadership mindset
- How to avoid common recruiting and hiring mistakes
- Elements of effective job postings and key interviewing guidelines
- Effective interview questions to uncover talent
- Effective ways to onboarding a new hire
- Beyond 90 days: engaging and retaining a high performing team
- Foundational Elements of the GREAT Call(TM) process
- Verbiage to create consistent patient experiences
- Steps to minimize broken & cancelled appointments
About Our Presenter:
Robyn Reis began her career in dentistry in 1998 by accident, after responding to an advertisement for a large, private dental practice marketing director. She knew nothing about dentistry but soon fell in love with the transformations the profession has to offer! Since then, she has worked with over 300 practices in the US and Canada sharing her passion for creating better businesses and patient experiences.
Currently, Robyn is Director of Hiring at All-Star Dental Academy, an HR consultant with Bent Ericksen & Associates, Guest Faculty at The L.D. Pankey Institute, and owner of RJR Dental Management. She has authored numerous articles on practice management, has appeared on
industry podcasts, and presents across the country on HR, employment compliance, and effective phone skills.
She’s the proud mom of a gainfully employed college graduate son, a college sophomore daughter and squirrel-obsessed rescue mutt Sophie. Robyn lives and plays in northeast Ohio.
The Northern Virginia Dental Society is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. See each course description for the number of continuing education credits designated by the Northern Virginia Dental Society.
